By accessing and using the Lavish Bites website (www.lavishbites.co.za) and placing orders, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Services. We reserve the right to modify these terms at any time, and your continued use of our website constitutes acceptance of any changes.
Permission is granted to temporarily download one copy of materials (information or software) on Lavish Bites website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
The materials on Lavish Bites website are provided on an 'as is' basis. Lavish Bites makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Order Placement: When you place an order on our website, you are making an offer to purchase our products/services. Your order is not binding until we send you an order confirmation via email.
Order Acceptance: We reserve the right to accept or reject any order at our sole discretion. We may refuse orders for any reason, including but not limited to:
Order Modifications: Orders can be modified within 2 hours of placement. After this period, please contact us via WhatsApp or phone to request changes.
Price Accuracy: All prices are listed in South African Rand (R) and are accurate at the time of display. Prices may change without notice.
Payment Methods: We accept payment via:
Payment Processing: Payments are processed securely through Stripe. Your card details are never stored on our servers.
Order Total: The order total displayed includes the price of items and any applicable taxes. Delivery charges (if applicable) will be clearly indicated before checkout.
Delivery Areas: We currently deliver within Pretoria and surrounding areas. Delivery availability is indicated during checkout.
Estimated Delivery Times: Delivery timeframes are estimates only. We will make reasonable efforts to meet the estimated time but cannot guarantee exact delivery times. Delays may occur due to traffic, weather, or high order volumes.
Order Tracking: You will receive WhatsApp or email notifications regarding your order status and estimated delivery time.
Delivery Refusal: If you refuse delivery of a prepared order, you may be liable for the full order cost.
Quality Guarantee: All food is prepared fresh using high-quality ingredients. If you receive an item that doesn't meet our quality standards, please report it within 30 minutes of delivery.
Complaint Process:
Allergies & Dietary Requirements: While we take allergen concerns seriously, we prepare food in a shared kitchen. Please inform us of allergies during order placement. We cannot guarantee allergen-free preparation.
Cancellation within 2 hours: Full refund minus any delivery charges
Cancellation 2-6 hours before delivery: 50% refund of order amount
Cancellation less than 2 hours before delivery: Order cannot be cancelled; full charge applies
Post-Delivery Refunds: Refunds for damaged, spoiled, or incorrect items must be claimed within 30 minutes of delivery with photographic evidence.
Refund Processing: Approved refunds will be credited back to the original payment method within 5-7 business days.
Booking Process: Chef-for-hire bookings are made via the website contact form or WhatsApp and must be confirmed at least 48 hours in advance.
Event Requirements: Minimum group size is 10 people. Pricing is R150 per person (customizable based on menu and location).
Deposit: A 50% deposit is required to confirm a booking. Balance due before or on the date of service.
Cancellation Policy:
Venue Requirements: The venue must provide adequate space, kitchen facilities, and parking for our team.
To the fullest extent permitted by law, Lavish Bites shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
Our maximum liability for any claim shall not exceed the amount paid for the specific order in question.
All content on the Lavish Bites website, including text, graphics, logos, images, and software, is the property of Lavish Bites or its content suppliers and is protected by international copyright laws. You may not reproduce, modify, or distribute any content without our express written permission.
You agree not to:
Our website may contain links to third-party websites. Lavish Bites is not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk and subject to their terms and conditions.
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms. By using our Services, you consent to our collection and use of your personal information as described in the Privacy Policy, in compliance with the Protection of Personal Information Act (POPIA).
Secure Processing: All payments are processed securely through Stripe (PCI-DSS Level 1 compliant).
Fraud Prevention: Lavish Bites reserves the right to investigate and cancel orders suspected of fraudulent activity.
Chargeback Policy: We reserve the right to take legal action against customers who initiate chargebacks without justification.
If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall continue in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa, and you irrevocably submit to the exclusive jurisdiction of the courts of South Africa.
For questions about these Terms and Conditions, please contact us:
By placing an order, you accept these Terms & Conditions